Head of Customer.
Updated: Jan 28
Role: Head of Customer - Marketing, Sales & Customer Success
Reports to: CEO
Key working relationships:
Marketing. Sales, Customer Success
Product & Growth
Enterprise & Professional Services
Our purpose: Making the complex, simple.
Culture is everything to us. We believe our team, and how we work together, will determine our success. We value liberal thinkers who want to challenge convention, explore better ways and create great things.
SignIQ is in a change process which will significantly transform our business, moving us from a single product solution to a platform, delivering retailers (across the world) faster, easier, better ways to engage with their shoppers via our patent pending, proprietary cloud software-as-a-service.
Head of Customer is a senior leadership role and a member of the executive team, responsible for the strategy and execution of our go-to-market activity. This is not your standard 9am - 5pm role or business. We work hard because we want to achieve something special. We don’t believe in work-life balance as work is an important part of our life but we do give people the freedom (and support) to work out how they best balance life and also achieve our lofty goals.
Areas of responsibility -:
Lead generation marketing
Sales - customer acquisition
Customer Success (inc. inbound support & expansion selling)
Ideally you will have experience in creating a growth agenda for a SaaS platform (preferably B2B SaaS) however it’s as much about the person as it is your direct experience.
Motivated by working in the unknown - creating your own path
Digital native with experience in tech businesses
Must be curious and a passionate learner
Be able to balance the creative & commercial
Want to get your hands dirty (meet customers, lead campaign activity
Play the long game and commit to our culture
The team is currently 7 FTE but the successful candidate will have the mandate to grow the team (especially in the areas of Marketing & Sales) as they demonstrate success.
Executive level (based on the right person).
This is a genuine chance for a growth-focused person to lead the growth activity for the business as we embark on an aggressive (international) growth journey.
Our cool new office on the terrace.
For more information, contact Matthew Dunstan (CEO) at email@example.com or
0433 278 623.