Frequently Asked Questions
Can we upload (design) our own templates?
Yes. After you start your free trial, click on My Store and then Template Requests. Create a new request and then upload your desired layout (we call these mock-ups). A mock-up can be in the form of a PowerPoint slide, image or photo of an existing ticket. Once you have submitted your request you can track its status on the Template Requests page. A custom template has a fixed once-off fee of AUD $199 per template.
How much does it cost?
SignIQ has a number of plans to suit small and large retailers. Whether you’re an individual store or a group of stores, you will find a plan to suit your needs on our pricing page.
Can I use my existing printer?
Yes. You can use your existing printer. You do not need a specific make or model of printer to use SignIQ.
Do I need to download anything?
No. SignIQ is cloud-based and you can access it from anywhere. All you need is your web browser (we recommend Google Chrome).
Can I upload my own spreadsheet into SignIQ?
Yes, you can upload your product, pricing and promotional data in CSV or Excel format to automatically create 100’s or even 1000’s of tickets in seconds.
Can I get data out of my point of sale system (POS) and into SignIQ?
Yes, if your point of sale system supports exporting product or inventory files to CSV or Excel then you can import these into SignIQ (see above). SignIQ does not require you to have the columns in a specific order, you can pick which columns you want to import onto your tickets.
How do I get help if I need it?
Support is provided via email (firstname.lastname@example.org) and you can also chat with our support team during business hours while you are logged into the platform.
Can I try SignIQ for free?
Yes, you can try SignIQ for free for 7 days. This usually gives retailers enough time to ticket an entire store or just a single category. If you need more time get in touch via email or chat.
Can I cancel my subscription at any time?
Yes, you can cancel at any time.
Do I have to be good with computers to use it?
You don’t need to be a technical expert to use SignIQ. If you can use Microsoft Word or Excel then you can use SignIQ.
Can I manage multiple stores with SignIQ?
Yes. The Pro plan allows you to create, manage and send tickets to your store network. Stores can also create and print their own tickets. You can also see if your stores have printed tickets you’ve sent them using our built in reports.
Can I print tickets in different sizes?
Yes. You can start ticketing your entire store within minutes of signing up from large A4 tickets all the way down to 44up shelf labels. We also support Letter paper size for countries that require it.
Some of the ticket sizes we support on A4 and Letter:
1up (full portrait and landscape page)