Experience

How many customers do you have?
SignIQ is currently being used in more than 5,000 retail stores across Australia and New Zealand.

How many implementations have you done in Australia?
Hundreds, from single stores to the nation’s largest retailer, we’ve covered every type of retail installation conceivable.

What about your staff, how long have they been around?
Most of our Client Service and Delivery staff have been with us for more than seven years, accumulating loads of client contact and experience.

Installation

How much effort is required to install SignIQ and get it running?
While every client is different, our projects normally complete in a matter of weeks. It’s rare for an installation to take longer than a month. Our architecture is designed for easy installation. Using our vast experience to guide us, we have every confidence we can deliver our product across your retail network as promised. We’re so confident; we guarantee our product and work.

What does it take to deploy SignIQ to all the stores in my group?
You’ll be surprised at how easy it is to deploy our product. We’ve successfully rolled out to groups of 200 stores or more – even 700 - without any need for our client to get their IT department involved. We’ve also provided project management to some very professional IT departments in large corporate retail groups. Regardless of your IT capabilities, we’ll make sure SignIQ is up and running for you.

We’re not sure what we’re looking for. Can SignIQ help?
Absolutely. Our Client Service and Delivery team provide consultations on the SignIQ product as it relates to your specific environment, both operationally and strategically. Depending on your circumstances, we can work with you on a phased or big bang approach.

How much training is required?
Store users need about 10-15 minutes of training. We’ve put a lot of effort into our design ensuring our user interface is intuitive. Additionally, all user guides are customised to your implementation of SignIQ giving staff meaningful reference guides.

Capability

Can SignIQ help design tickets and labels for our group?
Yes. We provide a full concept design service using your group’s branding and taking your functional requirements into consideration.

Can SignIQ help improve our processes?
Yes. The fundamental idea behind SignIQ is to improve business processes. It also produces great looking tickets and labels. We can make recommendations on how to improve your internal processes to get the most from an automated system.

Can SignIQ help us work out what data we should use?
Yes. Our powerful data integration tool means nearly every data source you have is usable and reusable. We’ll help you work backwards from your objectives to determine where, when, and how to source the data. Once configured, the process is seamless.

Can SignIQ help with training?
Yes. We provide “train the trainer” sessions along with easy to follow user guides to help your staff get going quickly. We have other options available for training. Contact us for more information.

Infrastructure

What server infrastructure do you support?
It doesn’t matter. We don’t depend on server infrastructure so whatever you have is fine. It also means you’ll have minimal maintenance and fewer problems. That doesn’t mean SignIQ isn’t powerful, flexible or capable. We’ve taken  completely different approach to system design resulting in huge benefits.

Support

How do I get support?
Please visit the Contact page for support details.

What’s your support like?
Excellent! When we’re not winning awards for excellence, we are consistently told by our clients we’re the easiest support team they deal with.

Does SignIQ provide Service Level Agreements (SLA)?
Yes. Ticketing isn’t normally a mission-critical function in a retail environment but we do offer and abide by SLAs.