Woolworths Limited, 2,000+ stores
Including: Woolworths Supermarkets, Safeway Supermarkets, Woolworths Liquor, BWS and Dan Murphy
| Challenge The IT department was a bottleneck for the ticketing system. Developed in-house, changes to the tickets required programming and testing. The Woolworths group could not respond to market conditions, legislative requirements or launch campaigns in a timely manner. The system was costing money in two ways, IT expenditures and loss of revenue due to slow response times. |
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Snooze, 73 stores
| Challenge The cost of producing tickets was running into hundreds of thousand dollars each year. Over 65% of tickets created and sent to the store were wasted. Not all stores have the same stock making brand consistency extremely difficult when printing tickets. |
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Large Retailer (in Pilot), sizeable store network
| Challenge Because no formal ticketing system exists, pricing was attached to each item in the store. This, in turn, results in a labour-intensive exercise taking up to 40 hours of manual labour per store, per week. A high percentage of products were incorrectly priced. Running a promotional campaign required every item to be located and the price changed manually. |
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